Plan with clear information

Tell us what you need to know.

Send a detailed enquiry about accommodation, packages, dining, wellness, events or accessibility.

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AussieCasinoHotelGuideAustralia[email protected]+61 7 4058 2740Daily · 8:00 AM–10:00 PM AEST

Detailed enquiry

Give the hotel enough context to respond well.

Dates and guest numbers help shape an accurate answer. Do not include payment card details, identity document numbers or other sensitive information in the message field.

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Frequently asked questions

Practical answers before you send a request.

Use the form on this page and select your preferred hotel and enquiry type. Include dates, guest numbers and any accessibility or event details that may affect the response.

Yes. Casino facilities are restricted to guests aged 18 and over, and acceptable photo identification may be required before entry.

Yes. Accommodation, restaurants, wellness, pools, events and many other facilities can be enjoyed without entering an adults-only casino area.

Package formats may be offered at different times, but exact inclusions, rates and availability should always be confirmed directly for the requested dates.

Yes. Select Group stay or Event in the form and explain room numbers, dates, dining needs and any meeting or celebration requirements.

Choose Accessibility as the enquiry type and describe the specific mobility, sensory, communication or room-layout features you need confirmed.

A current government-issued photo identification document may be requested. The venue can explain accepted documents and any additional entry conditions.

Visit our Responsible Gambling page for practical guidance and links to Gambling Help Online and Australian state or territory services.